Privacy & Legal

This page explains how we handle your information, the nature of our services, and the terms that apply when you use our website or work with Expat Bridge.

Privacy Policy

BRIDGE – Concierge & Advisory for Expats is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Data We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Information submitted via contact forms or email

  • Basic technical data (IP address, browser type, device type)

Purpose of Data Processing

Your data is processed for the following purposes:

  • Responding to enquiries

  • Providing requested services

  • Client onboarding and communication

  • Legal, administrative, and contractual obligations

  • Improving website performance and user experience

Legal Basis

Data is processed based on:

  • User consent

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

Data Retention

Personal data is retained only for as long as necessary to fulfil its purpose or comply with legal requirements.

Data Sharing

We do not sell or rent personal data. Data may be shared only with trusted third parties when required to deliver services, and only with your consent or where legally required.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

Contact

For privacy‑related matters, contact:

       Info@expatbridgeportugal.com

Cookie Policy

This website uses cookies to improve user experience and analyse website performance.

What Are Cookies

Cookies are small text files stored on your device when you visit a website.

Types of Cookies Used

  • Essential cookies (website functionality)

  • Analytics cookies (traffic and performance analysis)

Managing Cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Consent

By continuing to use this website, you consent to the use of cookies in accordance with this policy.

 

Website Terms of Use

By accessing this website, you agree to be bound by these terms.

Content

All content is provided for general information only and may be updated without notice.

Intellectual Property

All content, branding, and materials belong to BRIDGE and may not be reproduced without permission.

Limitation of Liability

BRIDGE is not liable for any loss arising from use of this website or reliance on its content.

External Links

We are not responsible for content on third‑party websites.

Governing Law

These terms are governed by Portuguese law.

Full Terms & Conditions

 1. Package Validity All service packages are valid for a defined period starting from the date of purchase. Validity periods ensure service availability, clarity of scope, and fair use. Services must be initiated and reasonably progressed within the validity period. Unused services expire unless an extension is agreed in writing. 

2. Validity by Service Category Relocation and Bureaucracy services are valid for six months. Business Setup and Advisory services are valid for six months. Hospitality and Concept Development services are valid for six months. Project and Renovation Support services are valid for six months. Property Scouting and Due Diligence services are valid for three months from the agreed start date. Property availability and market dynamics may affect outcomes. Extensions may be granted when engagement is active. 

3. One-Off Services One-off services must be scheduled within thirty days of purchase and are considered completed once delivered. 

4. Ongoing Concierge Services Ongoing Concierge Services are provided either on a monthly subscription basis or through prepaid support hours. Prepaid concierge hours are valid for six months from the date of purchase. Concierge services pause automatically if subscriptions end or hours are exhausted. 

5. Scope and Fair Use Services are limited to the scope defined at the time of purchase. Additional requests may be quoted separately. No services are delivered outside package validity without a written extension or active subscription. 

6. Extensions Extensions are subject to availability and active engagement. Pricing and duration must be agreed in writing before services continue. 

7. Third-Party Services Regulated or specialised services including legal, accounting, architectural, engineering, or financial services are provided by independent third-party professionals and contracted directly by the client. No responsibility is assumed for third-party performance or outcomes. 

8. Company Details Company Name: BRIDGE – Concierge and Advisory for Expats. VAT Number: PT215589181. Contact Email: info@expatbridgeportugal.com. 

Disclaimer

BRIDGE provides concierge and advisory support only. We are not a law firm, accounting firm, financial advisory firm, or immigration authority.

Legal, tax, accounting, financial, architectural, engineering, and immigration services are provided exclusively by licensed third‑party professionals contracted directly by the client.

BRIDGE assumes no responsibility for decisions, outcomes, or services provided by third parties.

Refund Policy

Due to the nature of advisory and concierge services, refunds are not guaranteed once services have commenced.

Refunds may be considered at BRIDGE’s discretion where:

  • Services have not started

  • A clear service failure has occurred

Subscriptions

Concierge subscriptions may be cancelled according to the agreed minimum commitment and billing cycle.

Concierge Services

Concierge services are offered on a subscription or prepaid hours basis.

Billing

  • Subscriptions are billed monthly

  • A minimum commitment may apply

Fair Use

Services must be used reasonably and within the agreed scope.

Pause Policy

One pause per year (maximum 30 days) may be granted at BRIDGE’s discretion.

BRIDGE may recommend third‑party professionals for convenience only.

Clients contract directly with third parties. Any referral relationships are disclosed transparently.

Complaints

Clients may submit complaints in writing to:

       info@expatbridgeportugal.com

Resolution

We aim to acknowledge complaints within 5 working days and resolve them promptly and fairly.

BRIDGE – Concierge & Advisory for Expats
VAT Number: PT215589181
Email:

         info@expatbridgeportugal.com

Last updated: January 2026

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